Release Notes

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TurquoiseJune 11, 2025

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Answers

  • View and copy chatbot ID in the chatbot editor

Apps and Integrations

  • Supporting Additional Entity Triggers for Workflow Actions in HubSpot Messaging Integration
  • Integrate RCS into Dynamics 365 Customer Insights - Journeys
  • Support of AMPscript in Salesforce Marketing Cloud integration

Conversations

  • WhatsApp and Viber business calls
  • Enhanced auto-assignment system for optimized workload distribution
  • Default auto-assignment for calls
  • File deletion for agents and supervisors
  • Resized workspace and adjustable panels

CPaaS X

  • Subscriptions: New user interface and enhanced features

Email

  • Enable unsubscribes on the domain-level
  • Pipelines on SMTP API
  • Email API V4 for the Unified API

Live Chat

  • New message content type

Messages

  • WhatsApp and Viber now support additional message types

Messages API

  • Expanding message type availability in Apple Messages for Business: Time picker and list picker
  • Support for RCS Open URL and Webview actions

Mobile push and In-app Messages

  • Additional setting for the level of access that Mobile SDK has for People data
  • In Mobile push, redirect end users to a Live Chat chatbot

Moments

  • Get sending and delivery status of your SMS messages
  • You can now collect voice responses in IVR

Numbers and Compliance

  • Resource Request Service - Update alphanumeric registration request (Early Access)

WhatsApp

  • Enhanced event data for WhatsApp account registration

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