Release Notes
Explore our colorful releases and discover product updates and innovations that help you deliver better customer experience and business results.
TurquoiseJune 11, 2025
View detailsAnswers
- View and copy chatbot ID in the chatbot editor
Apps and Integrations
- Supporting Additional Entity Triggers for Workflow Actions in HubSpot Messaging Integration
- Integrate RCS into Dynamics 365 Customer Insights - Journeys
- Support of AMPscript in Salesforce Marketing Cloud integration
Conversations
- WhatsApp and Viber business calls
- Enhanced auto-assignment system for optimized workload distribution
- Default auto-assignment for calls
- File deletion for agents and supervisors
- Resized workspace and adjustable panels
CPaaS X
- Subscriptions: New user interface and enhanced features
- Enable unsubscribes on the domain-level
- Pipelines on SMTP API
- Email API V4 for the Unified API
Live Chat
- New message content type
Messages
- WhatsApp and Viber now support additional message types
Messages API
- Expanding message type availability in Apple Messages for Business: Time picker and list picker
- Support for RCS Open URL and Webview actions
Mobile push and In-app Messages
- Additional setting for the level of access that Mobile SDK has for People data
- In Mobile push, redirect end users to a Live Chat chatbot
Moments
- Get sending and delivery status of your SMS messages
- You can now collect voice responses in IVR
Numbers and Compliance
- Resource Request Service - Update alphanumeric registration request (Early Access)
- Enhanced event data for WhatsApp account registration