Products

Infobip offers a comprehensive suite of products, including contact center management, AI-powered chatbot creation, marketing automation, and a unified customer data platform that provides insights into who you are communicating with and their needs.

These products will help you streamline communication, personalize interactions, and improve customer experiences.

Conversations

Conversations is Infobip's cloud contact center solution (CCaaS (opens in a new tab)) that enables customer engagement across various industry-standard channels. Accessible through both a web interface and HTTP API, our solution offers the following features:

• Two-way messaging capabilities
• Conversation threading
• Comprehensive conversation management, including queue and routing management, agent assignment, resolution tracking, and historical overview.

Check the use cases here (opens in a new tab).

Answers

Answers is a comprehensive chatbot-building platform that allows you to create, test, and deploy highly customized chatbots tailored to various needs. By integrating chatbots, you can:

• Reduce customer support operational costs
• Enhance customer satisfaction with 24/7/365 support

Check the use cases here (opens in a new tab).

Moments

Moments is our customer engagement solution designed to deliver relevant content based on key customer data, interests, and activities.

By signing up for Moments, you will automatically gain access to People, our customer data platform, where customer profiles are stored. This enables you to quickly send personalized notifications, reminders, promotions, and more.

Check the use cases here (opens in a new tab).

People

The People platform provides unified profile data, giving you deep insights into your customers and their needs. Each profile card, whether for individuals or companies, displays the customer journey stage, user activity, traits, tags, and audience segments.

Our data platform centralizes all customer information and seamlessly integrates with Infobip products and solutions. It continuously supplies relevant data to power behavior-based interactions, whether through contact center conversations or chatbot engagements, helping you create a meaningful customer journey.

Check the use cases here (opens in a new tab).