Why Am I Getting Error Code 4110 – EC_ENTITY_BLOCKED_BY_DLT?
The case
This is only relevant for local traffic in India.
See SMS coverage and connectivity for more details.
Error code 4110 – EC_ENTITY_BLOCKED_BY_DLT means that the principal entity ID of a message has been blocked by the DLT Provider. This can happen due to:
- Non-compliance with DLT regulations
- Incomplete registration or missing approvals
- Other restrictions set by the DLT Provider
Steps to resolve the issue
Step 1: Check Entity ID Status on the DLT Portal
Log into your respective DLT portal and check the status of the Entity ID.
– If the Entity IDis blocked/inactive, contact your DLT provider directly to understand the reason for the restriction and request reactivation.
– If necessary, use an alternative Active Entity ID registered on the DLT platform to continue sending messages.
Step 2: Contact Support if Entity ID Appears Active on DLT
If the Entity ID is not blocked on your DLT portal but you still receive error 4110, follow these steps:
– Take a screenshot from your DLT portal showing the Entity ID as Active.
– Email the screenshot along with a detailed description of the issue to our support team at [email protected].
Providing these details will help our team investigate and assist you in resolving the issue efficiently.
