Why it occurs
The most common reason for not seeing the New Chatbot button is that the Answers Designer role has not been assigned to your user account. Without this role, you won’t have permission to create chatbots.
Steps to resolve the issue
1. Check your user roles
– Go to Users and Teams in the Infobip portal.
– Find and select your user profile. Select the three dots → Edit.
– Go to the Roles tab.
– Make sure the Answers Designer role is enabled.
Find more information here.
2. Contact Support
If the correct role is assigned but the New Chatbot button is still not visible:
– Reach out to [email protected]
– Include your username and a screenshot of the issue to help speed up the investigation.
