I have an active email campaign and I am unable to start a new one

The case

If you’ve recently registered and verified your domain and are preparing to launch email campaigns, you might encounter a situation where, after successfully starting your first campaign, you are unable to initiate a second one.

This restriction is most likely due to your domain undergoing our mandatory warmup process. This warmup process is critical for establishing your domain’s reputation as a trustworthy and reliable sender.
During this period, the volume of emails sent from your domain gradually increases. This controlled ramp-up is crucial for enhancing and ensuring better email deliverability in the long run.

While this warmup process is in progress, only one campaign can be active at any given time. This is a safeguard measure which ensures that your domain builds its sending reputation in a controlled and effective manner.

Steps to resolve the issue

Step 1: Check if your domain is currently in the warmup process

To determine if your domain is currently undergoing the warmup process, start by logging into your Infobip account. From there, navigate to Channels and Numbers → Channels → Email → Marketing and Transactional. There, you will see a list of your domains.

Find the “Warmup” column to check the status of your domain.

If the domain is in the warmup process, the allowed number of messages per day will be shown.

Alternative: Check for active campaigns

Start by logging into your Infobip account, and navigating to Moments → Broadcasts.

There, review the list of campaigns to identify if there is currently one in progress.

From there, select the currently active active campaign and go to the Domain and Sender tab. Information provided there will show you whether your domain is in the warmup process and specify the amount of traffic allowed per day.

In this scenario, the domain is undergoing the warmup process, which restricts the number of messages that can be sent, as well as the number of campaigns which can be active at a time.

Step 2: Possible solutions

Allow the warmup process to complete – The warmup process is temporary, and once it’s completed, you will be able to run multiple campaigns simultaneously.

Wait for the current campaign to finish – If your current campaign is still running, you can choose to wait until it completes before starting a new one.

Cancel the current campaign – If you need to launch a new campaign immediately, you have the option to cancel the ongoing campaign. This will enable you to proceed with launching the new campaign.

By following these steps, you can navigate the restrictions imposed by the warmup process and continue with your email traffic activities.

Step 3: Contact Support

If you have followed the troubleshooting steps above and are still experiencing issues with launching a new email campaign, please don’t hesitate to contact our Support team for further assistance.

You can reach our Support team via [email protected].


Please provide the following information:

– Domain and campaign name: The specific domain and campaigns that you’re having trouble with.
– Error codes (if any): Any error codes you’ve encountered during your troubleshooting.