How do I make my media URLs private in a WhatsApp chat?

The Case

You prefer that the media URL address you use for your WhatsApp media messages be private.

Steps To Take

When you are using a private media URL for your WhatsApp media messages, those messages will fail. In order to successfully send such messages, it is mandatory to at least safelist the Infobip IP addresses on your media URL so that the Infobip platform is able to download the media and process it further.

The full list of IP ranges that are mandatory for safelisting can be found on our IP address safelist

For more information, feel free to reach out to your Account Manager or our Customer Support to set this up.