Why am I getting error code 4113 – EC_ENTITY_NOT_REGISTERED?
Error code 4113 – EC_ENTITY_NOT_REGISTERED occurs when the entity ID used to submit a message is not recognized on any DLT (Distributed Ledger Technology) platform. This results in message delivery failure due to missing or incorrect registration.
Why it occurs
This error typically arises due to:
– A mismatched or incorrect entity ID in your message request
– The entity ID not being registered on the DLT portal
– Pending DLT account activation or registration issues
Steps to resolve the issue
1. Verify entity ID on the DLT portal
– Log in to your respective DLT portal.
– Check if the entity ID is correctly registered and active.
– Ensure the ID used in the message matches exactly what is registered on the platform.
2. Contact Support if the entity ID is correct
If your entity ID is active and correctly registered, but you’re still receiving error 4113:
– Take a screenshot from the DLT portal showing the entity ID status.
Email the screenshot and a description of the issue to [email protected].
Include the following details:
– Your Infobip account username
– The entity ID in question
– Message content or request details
– Any error codes or messages received
