Why it occurs
This error typically happens when the template has been blocked, deactivated, or is pending reactivation due to compliance or operational issues on the DLT platform.
Steps to resolve the issue
1. Check template status on the DLT portal
– Log in to your respective DLT portal and locate the template.
– Confirm whether the template is marked as active.
– If inactive or blocked, contact your DLT provider to understand the reason and request reactivation.
– Alternatively, use a different active template that is approved and registered.
2. Contact Support if the template is active
If the template appears active on the DLT portal but the error persists:
– Take a screenshot showing the template status as active.
– Email it along with a detailed description of the issue to our Support team at [email protected].
