Why it occurs
This error typically results from policy violations, non-compliance, or suspicious activity associated with the template, as determined by the DLT provider.
Steps to resolve the issue
1. Check template status on the DLT portal
– Log in to your respective DLT portal and verify the status of the template.
– If the template is listed as blacklisted, contact your DLT provider to identify the reason and request reactivation or replacement.
2. Contact Support if the template appears active
If the template is active on your DLT portal but the error persists:
– Take a screenshot showing the template as active.
– Send the screenshot along with a description of the issue to [email protected].
