Why it occurs
This error typically arises when the actual content being sent differs from what is approved in the registered template on the DLT platform.
Steps to resolve the issue
1. Verify template and content on the DLT portal
– Log in to your DLT portal and check the template and its approved content.
– Ensure that the submitted message content matches the registered template exactly, including formatting, variables, and wording.
2. Contact Support if the template and content are correct
If the content and template are aligned, but the error persists:
– Take a screenshot from the DLT portal showing the registered template and its content.
– Send the screenshot and a description of the issue to [email protected].
