Why it occurs
This issue typically arises when the template ID has not been properly mapped or associated with the intended principal entity ID on the DLT platform.
Steps to resolve the issue
1. Verify template ID and entity association on the DLT portal
– Log in to your DLT portal and ensure the template ID is correctly linked to your principal entity ID.
– Compare the registered template ID with the one used in your API request.
– If there is a mismatch or missing association, update your request with the correct, linked template ID.
2. Contact Support if the association is correct
If your DLT portal confirms the template ID is properly associated with the principal entity, but the error persists:
– Take a screenshot showing both the registered template ID and associated principal entity ID.
– Email the screenshot along with a detailed description of the issue to [email protected].
