Why it occurs
This error usually happens when the DLT provider detects that the header does not meet compliance standards or has surpassed its validity period.
Steps to resolve the issue
1. Check header validity status on the DLT portal
– Log in to your DLT portal and check the current status of the affected header.
– If the header is suspended, ensure all registration details are compliant with DLT requirements.
– Contact your DLT provider to clarify the suspension reason and request reinstatement if necessary.
2. Contact Support if the header appears active
If your DLT portal shows the header as active but you’re still seeing error 4146:
– Take a screenshot showing the header as active in the DLT portal.
– Email the screenshot and a brief description of the issue to [email protected].
