Why it occurs
This typically happens when a template’s content, format, or usage violates DLT policies, resulting in automatic suspension by the DLT provider.
Steps to resolve the issue
1. Check the template status in the DLT portal
– Log in to your DLT portal and check whether the template is suspended.
– If suspended, review the template content and structure to ensure compliance with DLT standards.
– Make necessary corrections and contact your DLT provider to request reactivation.
2. Contact Support if the template is active
If the template shows as active in your DLT portal, but the error persists:
– Take a screenshot showing the template status as active.
– Email the screenshot along with a brief description of the issue to [email protected].
