Why it occurs
This issue typically results from exceeding usage limits or sending patterns that trigger compliance flags on the DLT platform.
Steps to resolve the issue
1. Check the template status in the DLT portal
– Log in to your DLT portal and confirm if the template is marked as suspended.
– If suspended, review your messaging strategy – reduce message volume or adjust template frequency to meet DLT usage guidelines.
– Reach out to your DLT provider for further clarification or to request reactivation.
2. Contact Support if the template is active
If the template is active in the DLT portal, but the error persists:
– Take a screenshot clearly showing the active status of the template.
– Send the screenshot and a description of the issue to [email protected].
