Steps to resolve the issue
1. Check if the phone number is registered on WhatsApp
– Save the recipient’s phone number in your device’s contacts.
– Open WhatsApp and check if the number appears in your contact list:
– If it does not appear, the number is likely not registered on WhatsApp.
– If it does appear, proceed to the next steps.
2. Ensure WhatsApp is updated
Ask the recipient to confirm they are using the latest version of the WhatsApp mobile app.
3. Verify acceptance of Meta’s Terms of Service
The recipient should check their app to ensure they have accepted Meta’s Terms of Service and Privacy Policy.
4. Contact Support
If the issue persists after following the steps above, contact our Support team at [email protected]. To assist with troubleshooting, include:
– A detailed description of the issue
– Steps you’ve taken to resolve it
– Any error messages or codes received
