Steps to resolve the issue
1. Check if the template is categorized as a marketing template
– Identify whether the message template you’re sending is classified as a marketing template.
– If it is, the error is likely due to Meta’s marketing message frequency cap.
2. Contact Support if the template is not a marketing template
If the template is not categorized as marketing, further investigation is required.
Contact our Support team at [email protected] and include the following:
– A detailed description of the issue
– Confirmation that the template is not a marketing template
– Any error messages or codes you’ve received
– A sample recipient phone number
