Why am I getting error 7021 – EC_LIMITED_FUNCTIONALITY?

Why it occurs

This error signals that the message request includes features not supported in the current sending environment. On-premise WhatsApp setups usually have limited support for some advanced or interactive message formats.

Common unsupported features include:

• Carousel templates
• Catalog button templates
• Coupon code templates
• Multi-product button templates
• Voice call button templates
• Order details button templates
• Limited time offer templates
• Interactive messages with CTA URL buttons

Steps to resolve the issue

1. Verify the sender environment


– Confirm whether the sender is operating in an on-premise setup.
– Identify any features in use that may not be supported in that environment.

2. Adjust message features

– Replace unsupported elements (e.g., carousel templates) with alternative message formats.
– Reconfigure your message request to match the supported features of your current environment.

3. Consider a cloud-based setup

If you require access to advanced features, explore migrating from an on-premise setup to a cloud-based configuration, which typically supports a wider range of interactive message formats.

4. Contact Support

If you’re operating in a cloud environment and still encounter this error code, contact our Support team at [email protected]. Include the following details to assist with troubleshooting:

– Your Infobip account username
– Details of the message request and the features used
– Steps you’ve already taken to resolve the issue