Why am I getting error code 7010 – EC_NO_SESSION?

1. Check recent customer activity

– Confirm whether the customer has sent a message to your number recently.
– Verify that their last message was sent within the past 24 hours.

2. Use approved templates

– If more than 24 hours have passed since the last customer message, you must use an approved WhatsApp template.
– Log in to your Infobip account, navigate to the Message Templates section, and select an appropriate template for your use case.

3. Prompt a new interaction

– Encourage the customer to send a message to your number.
– This will restart the 24-hour session window, allowing you to resume sending non-template messages.

4. Monitor session timelines

– Keep track of when each customer last interacted with your WhatsApp number.
– Ensure compliance with WhatsApp’s 24-hour messaging policy.

5. Contact Support

If you’ve followed the above steps and continue to experience the same issue, or if other issues arise, contact our Support team at [email protected].

To help us resolve the issue quickly, include the following details:

– Your Infobip account username and a sample mobile number
– Timestamp of the last customer interaction
– Description of the error and steps you’ve taken so far